ORDER FULFILLMENT ASSISTANT

Cecilie Bahnsen is looking for a structured and proactive Order Fulfillment assistant to join our team in Copenhagen. In this position you will be an important part of securing great customer experience throughout our D2C business. Your daily work will include a variety of assignments across customer service, logistics and administrative tasks, along with a strong focus on daily order handling.
The position will be a part of our E-commerce team, located in our headquarters in Copenhagen.


HOW YOU WILL CONTRIBUTE:

  • Handle all e-com orders including picking, packing and shipping
  • Handle returns and exchanges
  • Be the customer service contact in relation to orders and returns
  • Coordinate shipments and orders, including contact with carriers, handling documentation for customs and export, and following up on orders and shipments
  • Assist our Customer Service Coordinator on a daily basis
  • Support our Community Manager with daily private appointments
  • Organise and maintain inventory, including stock counts
  • Ensure general product maintenance, uploading products, product data and stock
  • Assist with various administrative tasks as needed

DESIRED SKILLS AND QUALIFICATIONS:

  • Highly organized, proactive, and structured
  • Ability to manage and coordinate multiple task
  • Is serviced-minded and thrives in dialogue with customers and partners 
  • Shopify knowledge is a plus
  • Excellent communication skills in written and spoken English - including the capacity to converse warmly and effortlessly with customers 
  • Energetic team player
  • A proactive approach to problem solving

ABOUT US


Cecilie Bahnsen, established in 2015 in Copenhagen, is a luxury ready-to-wear brand that blends Scandinavian minimalism with couture-level craftsmanship, creating ethereal yet contemporary silhouettes that resonate globally. With over 125 prestigious stockists worldwide, the brand has achieved impressive global growth, strengthened by successful collaborations with the likes of ASICS and The North Face, expanding Bahnsen’s universe to new international audiences. The brand has cultivated a dedicated global community of followers drawn to the brand's distinctive blend of delicacy and craftsmanship, helping cement its presence as a leader in modern luxury. Her achievements have garnered industry recognition; in 2023, she was included in the prestigious BOF 500 list as one of the fashion industry’s most influential voices. This recognition follows several prestigious accolades, including Cecilie’s nomination for the esteemed LVMH Prize and her receipt of the Magasin du Nord Fashion Prize.

CURIOUS? 

If this sounds like the role for you, please send your resume and application to Marlene Bæhr Sørensen at ms@ceciliebahnsen.com marked order fulfillment assistant. Interviews are held on an ongoing basis, and we recommend applying as soon as possible.