Returns

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not satisfied with your order, you may return your order within 30 days* from the day you received the item. Please note items are only eligible for return if unworn, with the price tag and original condition. 

We offer extended returns until January 31st 2026 on all order placed after 20th of November 2025.*

HOW TO CREATE A RETURN

Go to our return platform here

Follow below steps to finalise your return.

DENMARK:

• Pack your return item(s) using the packaging provided. Shoes must be returned in their original box, inside another solid carton box.
  
  
• If you are returning all the items you ordered, please also return the white Cecilie Bahnsen collector's box.
  
  
• Attach one pre-paid label securely to the box, ensuring the previous delivery label is covered.
  
  
• Go to your nearest GLS drop off location and hand in the package. See nearest location below.

Important: Remember to include the delivery note that came with the package when you received it. 

EU:

• Pack your return item(s) using the original packaging provided. Shoes must be returned in their original box, placed inside another solid carton box, not the shoe box. 
  
  
• Attach the pre-paid return label securely to the parcel, ensuring any previous shipping labels are fully covered.
  
  
• Please drop off the package at the nearest carrier location indicated on your return label, or contact the courier to arrange a pick-up.
  
• Important: Remember to include the delivery note that came with your order.
  
  

INTERNATIONAL:

• Pack your return item(s) using the original packaging provided. Shoes must be returned in their original box, placed inside another solid carton box. 
  
  
• Remember to include the delivery note that arrived with your order.
  
  
• Attach the pre-paid return label securely to the parcel, ensuring any previous shipping labels are fully covered.
  
  
• Please drop off your parcel at the nearest carrier location indicated on your return label, or contact the courier directly to arrange a collection.
  
  We always recommend securing a receipt as proof of shipment, as you are responsible for the return until it reaches us. 
  
  Returns outside the EU require a commercial invoice. This has already been electronically uploaded to your return label. 
  
  

  
  A small handling fee will be deducted from your refund to cover return shipping, processing and garment inspection:  

  • €10 for orders within Denmark
  • €25 for orders outside of Denmark
    
    

  All items shall be returned to:

  Cecilie Bahnsen ApS
  Vermundsgade 38C

  2100 Copenhagen Ø

  Denmark 

  REFUND
  
  To prevent fraud, we are only able to refund the amount to the credit card that was used to place the order. We are entitled to retain the refund until we have received the items or proof of return of the items has been presented to us whichever is the earlier.

  
  Please allow up to 14 days for us to process your return and refund. 

  
  
  *Archive Sale pieces are final sale outside the EU.
  EU customers may return within 14 days, in line with local rules. Archive Sale items are excluded from the extended return period.
  
  

  All Made-to-order, special orders, custom orders and personalized items are final sale and are not eligible for cancellations, returns, refund or exchange.
  
  

  EXCHANGES
  
  If you have requested an exchange, it will be processed and dispatched promptly upon receipt of your returned order. We will provide you with an update and a tracking number as soon as the exchange has been shipped. Please note that we may choose to cancel the exchange if the item is not available. In that case, the return will be handled as a normal refund.