Terms of service

This website is provided by:

Company name: Cecilie Bahnsen ApS
VAT registration number: 39699419 registered in Denmark.
Registered office address: Vermundsgade 38C 2100 Copenhagen Ø Denmark

Please do not hesitate to contact Cecilie Bahnsen’s Customer Care:

• Email: customer-care@ceciliebahnsen.com
• Phone: +45 53533087

Before placing an order please read through these Terms.

These terms apply when you purchase an item from this website. The Terms may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity, or relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to “you” or “your” means you as a user of this website, any reference to “we”, “us” or “our” means Cecilie Bahnsen ApS.

If you do not accept these Terms, you cannot order or purchase products on this website.

You have the right to withdraw from this contract without giving any reason within 14 days after the date on which you or a third party other than the carrier received the item.

The rules on lack of compliance in the Danish Sale of Goods Act apply to your purchase, which means that you have certain statutory warranties for the products’ conformity with the contract. Read more under “Non-conforming products and incorrect products”.

The online shop is open 24 hours a day but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night Central European Time.

An order placed on a Danish public holiday or during the weekend will be processed on the following business day.

We can only process your order if the delivery address is a residential address or a business address in the area we deliver to. We do not deliver to PO boxes.

Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

• Your payment details are incorrect or cannot be verified
• Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities
• There is an inadvertent error on this website, such as a payment error or the like

Contracts can only be concluded on this website. We do not process orders made in letters or faxes.

Before submitting the order, you have the option of changing the information that you have provided including payment information or delivery and billing information.

When you click “Complete order”, enter your payment information and the receipt appears on your screen you are bound by the contract of purchase.

If you experience any problems or made a mistake while placing your order, please contact our Customer Care, which is open Monday-Friday 9 am to 5 pm.

Your order has been confirmed when you receive a confirmation email from Cecilie Bahnsen

After the conclusion of the contract, the provisions on withdrawal apply, see below.

You will receive a confirmation of the content of the contract by email. We store concluded contracts, including the order confirmation, for a reasonable amount of time, and we recommend that you save this information as well; they may not necessarily be available on this website subsequently. Please read more under “Order tracking and view history”.

In order to protect you and our other customers from fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.

We accept the following means of payment:

• Visa
• Visa Electron
• Mastercard
• Mastercard Debit
• Maestro
  
  

We do not accept other methods of payment.

If you choose to pay by credit card, you will be asked to enter the card’s security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit/debit card’s back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

Once your order leaves our warehouse, your payment will be debited on the selected payment service. In some cases, we might reserve the order amount from your money account, but if the order is to be canceled, your money will be released back to you.

We ship globally from our warehouse in Denmark with DHL/FedEx or UPS shipping carriers. Orders shipped international are shipped on a Delivery Duty Paid (DDP) basis. This means that all relevant import taxes and duties are accounted for by Cecilie Bahnsen. This policy is effective from January 3rd, 2024, 15 pm CEST.

We deliver to the EU within 1-3 business days and the Rest of the World within 2-8 business days.

If you order several items and one or more are out of stock, we will partially ship the products available and inform you via email about the delivery window of the remaining products.

We ship to 170 countries, if we do not deliver to your country you will be prevented from selecting that country at the point of ordering.

We will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control such as if a package is lost by one of our carriers. This condition does not affect your statutory rights.

If you do not pick up the parcel or take any action regarding the delivery and the parcel is shipped back to us, we will charge a fee of €100.
If the package is not picked up and any kind of fee is added, you are responsible for the extra cost and will be charged all costs and expenses associated with the return shipment. This includes freight charges, any extra payments, duties, taxes, return charges, any additional fees, etc.
Please note that the risk of loss of or damage to the products passes to you after delivery. If the package appears to be damaged or ripped open, you should refuse to receive the products. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under “Non-conforming products and incorrect products”.
We reserve the right to change the prices and are not responsible for any printing errors.

The prices on the website are shown in EUR only. Your card will be charged in EUR.

When you place an order on our website, you will receive a tracking number and link in a separate email to track your order via one of our courier’s websites. Please always contact Customer Care if you have questions regarding the status of your order.

In your box, you’ll find a return label and a return form that shall be used for returning an item. The return form can also be found here.
The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier received the item.

All Made-to-order, special orders, custom orders and personalized items are final sale and are not eligible for cancellations, returns, refund or exchange. 
 

All items shall be returned to:

Cecilie Bahnsen ApS
ATT: Store
Vermundsgade 38C
2100 Copenhagen Ø
Denmark

 Below are the steps to follow if you are to return an item:

1. Return Form. Find the return form that you received with your parcel.
2. Fill out the return form and remember to write what you are returning and tick whether you wish to return or exchange your item.
3. Book your collection. Contact your local DHL office.
4. Pack the items. Pack your return item(s) using the original packing provided. Shoes must be returned in their original box, inside another solid carton box.
5. Label the package. Attach one pre-paid label securely to the box, ensuring the previous delivery label is covered.
6. Complete the pick-up. Upon collection, hand the second label to the DHL driver. Please leave your package open so it can be presented to the driver for checking along with your customer invoice. Once checked, please make sure you seal the package securely.
   
   

To prevent fraud, we are only able to refund the amount to the credit card that was used to place the order. We are entitled to retain the refund until we have received the items or proof of return of the items has been presented to us whichever is earlier.

It should be noted that we will not refund customs and VAT for orders shipped to customers outside the EU, where the deliveries are refused by the customer or because the customer was not home to receive the delivery. All sales taxes will be refunded to customers within the EU.